Last Updated: September 18, 2025

We strive to provide the best products and service. This policy outlines the procedures for cancellation and refunds.

1. Cancellation Policy

• By Customer: You can cancel your order within 5 minutes of placing it by contacting our customer support.
• By Discount Mart: We reserve the right to cancel an order if the product is out of stock, if your location is unserviceable, or for any other reason. In such cases, a full refund will be issued if the payment was made online.

2. Return and Refund Policy

We have a strict return policy to ensure the quality and hygiene of our products, especially for food and grocery items.

Eligibility for Return

• You may be eligible for a return if you have received a wrong or damaged product. Please inform our delivery executive or customer support immediately upon delivery.
• No returns will be accepted for the following:
  • Any food item where the packet has been opened or the seal is broken.
  • Any product that has been used or damaged by the customer after delivery.

Refund Process

• If a return is accepted, you can choose to have the product replaced or receive a refund.
• For all eligible returns, the refund will be processed after 24 hours from the time we have successfully received the returned product at our store.
• The product must be in its original, unopened, and undamaged condition for the refund to be processed.
• For online payments, the refund will be credited to the original mode of payment. For COD orders, the refund may be provided through a bank transfer or store credit.

For any queries, please contact our support team.